Client Support Center
BioVantra’s Client Support Center professionals promptly respond to all general client needs. Our client support representatives ensure clients have prompt answers to questions or concerns regarding all aspects of preparing and transporting specimens, testing, reporting, and laboratory service functions. Responses to client inquiries may include information on specimen requirements, turnaround times, patient test results, test change requests, and requests for supplies. Additionally, client support representatives may direct client inquiries to a technical or medical expert as necessary.
To address your needs, client support representatives are available Monday through Friday, 8:00 AM to 5:00 PM EST.
Specimen Kits & Supplies
BioVantra provides complimentary specimen transport kits and shipping supplies to support our clients. Transport kits include test requisition forms, fully approved shipping containers, biohazard bags, detailed instructions, and pre-addressed Federal Express shipping labels and supplies.
To address your specimen supplies needs, client support representatives are available Monday through Friday, 8:00 AM to 5:00 PM EST.
Please contact us before 2 PM EST to ship your specimen supplies out the same day for next-day delivery.
BioVantra offers complimentary specimen transportation to our testing facilities Monday through Friday from 8:00 AM to 5:00 PM. Specimens are shipped to our laboratory via Federal Express for the speedy delivery and tracking capability.
Specimen transport can be arranged on a regular or will-call basis as needed. In addition, client support representatives are available Monday through Friday, 8:00 AM to 5:00 PM EST, to address your specimen transportation needs.
Track Specimens & Reports
BioVantra offers several flexible options to track specimens and reports. Clients may conveniently track testing progress, and access completed pathology reports using our HIPPA compliant Client Portal online. Authorized users can view, print or email completed pathology reports and verify pending reports’ status. Additionally, the level of access to cases can be user-defined based upon user roles and needs.
Alternatively, client support representatives are available Monday through Friday, 8:00 AM to 5:00 PM EST, to address your needs.
BioVantra is a Medicare services provider and an “in-network” provider for many insurance plans. We will do everything possible to ensure your insurance benefits are received by billing all primary and secondary insurances. In cases where BioVantra is “out-of-network,” the most a patient will be responsible for is the amount due at in-network benefits.
Please remember, it is ultimately the patient’s responsibility to inform their physician at the time of visit if their insurance plan requires pathology services to be performed by a specific laboratory. In addition, the patient will be responsible for any applicable deductibles and co-payments for pathology services.
BioVantra will bill patients who do not have insurance or pay cash for their pathology services at Medicare allowable rates.
Referring clients (laboratories, hospitals, or physicians) electing direct client billing will be billed for requested services at the pre-negotiated fee schedule. Client invoices are processed the first week of each month for the prior month. Terms of payment are net 30 days.
To address your billing and payment needs, client support representatives are available Monday through Friday, 8:00 AM to 5:00 PM EST.